Frequently Asked Questions
1. Do you offer flower delivery services?
Yes, we provide flower delivery services in San Diego. Our team ensures prompt and reliable delivery of fresh floral arrangements to your desired location.
2. What are your delivery hours?
Our standard delivery hours are from 10 am- 6pm. Same-day delivery is available for orders placed before 11 am, subject to availability and additional charges.
3. Can I schedule a specific delivery time?
While we cannot guarantee specific delivery times due to various factors such as traffic and weather conditions, you can specify a preferred delivery window during checkout, and we will do our best to accommodate your request.
4. What is a Florist's Choice arrangement?
A Florist's Choice arrangement is a curated selection of fresh flowers and foliage personally chosen by our skilled florists based on availability, seasonality, and their artistic vision. It allows our florists to showcase their creativity and expertise while providing you with a unique and beautiful floral arrangement.
5. What is the cancellation policy for flower orders (not for event)?
Flower orders must be canceled at least 72 hours before the scheduled pick-up/delivery date to be eligible for cancellation.
Orders canceled within 48 hours of being placed but not within the 72-hour pick-up/delivery window are eligible for a full refund. Flower cancellations are eligible for store credit only, regardless of when the cancellation occurs.
Please contact our customer service team to initiate the cancellation process.
6. What types of events do you provide floral decor for?
We specialize in providing floral decor for a wide range of events, including weddings, corporate events, private parties, and more. Our experienced florists work closely with clients to create custom floral arrangements that reflect their unique style and vision.
7. How far in advance should I place an order for event floral decor?
We recommend placing your order for event floral decor as far in advance as possible to ensure availability. Ideally, we suggest booking at least 3 month before your event date. However, we understand that some events may require shorter notice, so feel free to reach out to discuss your specific needs.
8. Do you offer consultations for event floral decor?
Yes, we offer complimentary consultations for event floral decor. During the consultation, our team will discuss your event theme, color palette, budget, and any specific floral preferences to create a customized floral design plan tailored to your requirements.
9. What is your policy for cancellations or changes to event floral decor orders?
For cancellations or changes to event floral decor orders, please notify us as soon as possible. Changes to the order are subject to availability and may incur additional charges.
10. Do you provide setup and breakdown services for event floral decor?
Yes, we offer setup and breakdown services for event floral decor. Our experienced team will ensure that your floral arrangements are delivered, set up, and displayed according to your specifications. After the event, we will also handle the breakdown and removal of the floral decor.
11. How can I contact your customer service team?
You can reach our customer service team by email@example.com. Our team is available to assist you with any inquiries, order updates, or concerns you may have.
12. What measures do you take to ensure the freshness and quality of your flowers?
We source our flowers from reputable suppliers and hand-select each bloom to ensure freshness and quality. Our floral arrangements are expertly crafted by experienced florists and carefully packaged for delivery to maintain their beauty and integrity.